 Both lights on the Standard Gateway blink continuously
This means the gateway was registered to the website, but it has reset which voids registration. Please delete the Gateway (and associated devices) from your account on our website. Any deleted items must be factory reset before you re-register.
Gateway Factory Reset (after delete from website)
- Unplug the a/c power for 10 seconds. Press and Hold the gray button on the gateway before plugging the a/c power in again.
- Continue to hold the gray button for 30 seconds after inserting the a/c power cord.
- The Red Ethernet light will come on after about 10 seconds (continue holding), then go off for about 10 seconds, then come back on again.
- When the second red light appears, you can release the gray button. (We are not concerned about the green RF data light at this time.)
Note: Within 30 seconds the Red Ethernet light should flash in sets of 4 blinks, pause, 4 blinks pause, etc.
If it takes longer then 30 seconds to get to 4 blinks, you probably have a false positive reading, are not connecting and cannot register. The gateway will go to 4 blinks (with a default IP address) if given enough time.
Return to the Factory Reset section above. Count the lights again and if the steps failed, see below.
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