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Weather Direct Customers
Weather Direct devices will generally recover from most anomalies on their own within 24 hours.
If your Weather Direct device does not recover on it's own, you may need to power cycle the gateway.
To power cycle the Gateway:
Unplug your Gateway for 10 seconds and then plug it back in.
When the Gateway is showing a solid red light:
Press and hold the PLUS button on the Display until it beeps (for all audio Weather Direct forecaster units, press and hold SNOOZE
until it beeps).
Wait 1 minute for the forecast to update (wait 15 minutes for Audio units to update).
For help registering your Weather Direct Gateway, click Gateway Registration Help
or Download Registration Help Document (PDF).
For help registering your Weather Direct display, click Display Registration Help
or Download Registration Help Document (PDF).
To submit a request for support on your Weather Direct product, please click here: Contact Technical Support
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